Innovative Technologies And Services

Customer Satisfaction

ABC's commitment to improving product quality has been awarded ISO 9002 certification in 1996, the 10th National Award of Outstanding SMEs in 2001, ISO9001 certification in 2002, TS16949 certification in 2006, and IECQ080000 certification in 2007. In 2017, the entirety of ABC Group passed certification for IATF16949. In addition, the Guangzhou plant also obtained ISO 9002 certification in 1997 and TS16949 certification in 1997. Throughout the years, ABC has established a good reputation through outstanding product quality and won strong recognition from customers. In 2021, the batch return rate of finished product inspection for automotive products was 1.08%. In the past, a quality inspection was conducted at the production stage, but in the future, we intend to strengthen quality control at the design and development stage, as well as strengthen supply chain management and increase supplier communication and guidance. This allows us to realize the long-term quality goal of continuously improving product yields and reducing customer complaints, with the goal of achieving a 0.1% reject rate for finished product inspections by 2022. Our company promises and upholds the quality policy "products we produce are the best". As an IATF 16949 certified automotive components supplier, we have installed AECQ200 reliability testing equipment at each of our plants to ensure product quality and reliability and to identify potential quality problems. In order to understand customers’ suggestions on quality, delivery, engineering/R&D capability, and service, ABC conducts an annual "Customer Satisfaction Survey," and the total satisfaction score for 2021 is 82.5 points. The questionnaire indicates that the Company performed the best in the quality and service categories, with a score of 85, while the satisfaction score for delivery dropped from 82 to 76, down 7.3% from the previous year.
The impact of the COVID-19 pandemic in 2021 has led to the rise of "contactless economy" business opportunities such as remote work, online learning, virtual entertainment, e-commerce, caregiving and companionship, which have profoundly transformed the demand and layout of various industries around the world, driving the growth of the global tech sector and the significant growth in demand from our customers. However, due to the significant increase in orders, the Company's production capacity has been tightened, which has affected the delivery time, which in turn has affected customer satisfaction ratings, resulting in a decrease in the satisfaction rate of delivery compared to the previous year. The Company intends to propose operational optimization strategies, such as replenishing manpower through multiple channels and improving delivery performances, ensuring that the Company's product quality, delivery and services meet customer needs and requirements.
ABC Satisfies


Customer Complaint Handling System

ABC does not manufacture products directly for end consumers; all products sold are labeled in accordance with EU REACH, RoHS, WEEE, EuP Directives, halogen-free requirements, international laws, and requirements of downstream customers. The Company complies with confidentiality agreements and the Personal Data Protection Act with respect to customers' privacy, and has a customer service unit in place along with complaint channels. There had been no major customer complaint or product recall in 2021.
ABC Satisfies