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Customer Satisfaction
ABC-ATEC implements a "Customer Satisfaction Survey" every year to understand customers' opinions on the Group’s quality, delivery, engineering/R&D capabilities, and services, and to improve the Group's service quality. In 2025, a total of 40 customers responded to the satisfaction survey questionnaire. The survey content includes customer satisfaction with the Company's quality, delivery, engineering/R&D capabilities, and services.
Among the evaluated categories, “service” received the highest satisfaction rating from customers in this year’s survey. The company’s enthusiasm for service and communication skills were particularly recognized. Based on the survey results, the company plans to develop operational optimization strategies—ensuring stringent quality control and comprehensive testing for existing products to guarantee product quality, while continuing to develop new products that meet customer expectations.
ABC-ATEC use the sales funnel to target the various needs of customers, manage and respond to service in a timely manner, and ensure that the company's product quality, delivery, and service meet customer needs and requirements.
Customer Complaint Handling Mechanism
ABC-ATEC does not manufacture products directly for end consumers; all products sold are labeled in accordance with EU REACH, RoHS, WEEE, EuP Directives, halogen-free requirements, international laws, and requirements of downstream customers. The Company complies with confidentiality agreements and the Personal Data Protection Act with respect to customers' privacy, and has a customer service unit in place along with complaint channels.
AI Product Applications
In the field of server power supplies, the inductors developed by the Company effectively reduce energy loss and shrink system volume, assisting customers in reducing equipment costs and space requirements. At the same time, the Company has launched several high-frequency, low loss inductor products and continues to expand its product portfolios, with more than 60 new product models added throughout the year to meet the demand for high-efficiency power supply in AI servers.
In terms of memory applications, the Company has developed miniaturized molding inductors that comply with JEDEC standards, featuring low loss and high stability. By providing differentiated products tailored to various application scenarios, such as personal computers and servers, the Company enhances overall computing performance and energy efficiency.
To address the trend of high power consumption in AI GPUs, the Company has launched several high-current, miniaturized molded inductor products. These are applied in accelerator cards and motherboard power modules, featuring excellent heat dissipation and electromagnetic interference (EMI) suppression to ensure stable system operation.
In the field of consumer electronics, as AI applications are gradually integrated into daily life, the Company provides low-power, small-sized inductor products. These are widely used in smart devices and wearable equipment, assisting in the realization of a more intelligent and personalized user experience.
In terms of memory applications, the Company has developed miniaturized molding inductors that comply with JEDEC standards, featuring low loss and high stability. By providing differentiated products tailored to various application scenarios, such as personal computers and servers, the Company enhances overall computing performance and energy efficiency.
To address the trend of high power consumption in AI GPUs, the Company has launched several high-current, miniaturized molded inductor products. These are applied in accelerator cards and motherboard power modules, featuring excellent heat dissipation and electromagnetic interference (EMI) suppression to ensure stable system operation.
In the field of consumer electronics, as AI applications are gradually integrated into daily life, the Company provides low-power, small-sized inductor products. These are widely used in smart devices and wearable equipment, assisting in the realization of a more intelligent and personalized user experience.
Application Market Expansion
In response to the high-power requirements driven by AI and high performance computing (HPC), the Company has adopted an integrated molded shield structure design to enhance product stability and reliability under high-current conditions, while meeting the requirements for miniaturization and high-density designs.
In the automotive electronics market, the Company has optimized materials and manufacturing processes to enhance the high-voltage resistance and insulation performance of its inductors, thereby meeting the high-efficiency and high-reliability requirements of electric vehicles (EVs) and automotive electronics.
In addition, in response to the demands of high-frequency communications and radio frequency (RF) applications, the Company continues to invest in materials research and development to reduce losses in inductor components, improve energy conversion efficiency, and effectively manage thermal performance. These efforts enable the Company to develop products that achieve both energy efficiency and high performance.
In the automotive electronics market, the Company has optimized materials and manufacturing processes to enhance the high-voltage resistance and insulation performance of its inductors, thereby meeting the high-efficiency and high-reliability requirements of electric vehicles (EVs) and automotive electronics.
In addition, in response to the demands of high-frequency communications and radio frequency (RF) applications, the Company continues to invest in materials research and development to reduce losses in inductor components, improve energy conversion efficiency, and effectively manage thermal performance. These efforts enable the Company to develop products that achieve both energy efficiency and high performance.