Customer Satisfaction

ABC's commitment to improving product quality has been awarded ISO 9002 certification in 1996, the 10th National Award of Outstanding SMEs in 2001, ISO9001 certification in 2002, TS16949 certification in 2006, and IECQ080000 certification in 2007. In 2017, the entirety of ABC Group passed certification for IATF16949. In addition, the Guangzhou plant also obtained ISO 9002 certification in 1997 and TS16949 certification in 1997. Throughout the years, ABC has established a good reputation through outstanding product quality and won strong recognition from customers. In 2022, the batch return rate of finished product inspection for automotive products was 5.5%. In the past, a quality inspection was conducted at the production stage, but in the future, we intend to strengthen quality control at the design and development stage, as well as strengthen supply chain management and increase supplier communication and guidance. This allows us to realize the long-term quality goal of continuously improving product yields and reducing customer complaints, the goal is to have the inspection failure rate of finished vehicle supplies below 3% in 2023.
Our company promises and upholds the quality policy "products we produce are the best". As an IATF 16949 certified automotive components supplier, we have installed ECQ200 reliability testing equipment at each of our plants to ensure product quality and reliability and to identify potential quality problems.

Customer Complaint Handling

ABC does not manufacture products directly for end consumers; all products sold are labeled in accordance with EU REACH, RoHS, WEEE, EuP Directives, halogen-free requirements, international laws, and requirements of downstream customers. The Company complies with confidentiality agreements and the Personal Data Protection Act with respect to customers' privacy, and has a customer service unit in place along with complaint channels. There had been no major customer complaint or product recall in 2021.