ABC-ATEC implements a "Customer Satisfaction Survey" every year to understand customers' opinions on the Group’s quality, delivery, engineering/R&D capabilities, and services, and to improve the Group's service quality. In 2024, a total of 40 customers responded to the satisfaction survey questionnaire. The survey content includes customer satisfaction with the Company's quality, delivery, engineering/R&D capabilities, and services.

Among the evaluated categories, “service” received the highest satisfaction rating from customers in this year’s survey. The company’s enthusiasm for service and communication skills were particularly recognized. Based on the survey results, the company plans to develop operational optimization strategies—ensuring stringent quality control and comprehensive testing for existing products to guarantee product quality, while continuing to develop new products that meet customer expectations.

ABC-ATEC use the sales funnel to target the various needs of customers, manage and respond to service in a timely manner, and ensure that the company's product quality, delivery, and service meet customer needs and requirements.