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Communication Channels and Issues of Concern for Stakeholders
2020 was the first year of ABC's Corporate Social Responsibility (CSR) program. The management team has formulated a CSR policy and established a CSR Committee, which was officially renamed the ESG Committee in 2022. We have formulated the "Measures for Identification of Stakeholders and Evaluation of Material Topics in Sustainable Management" to plan and promote various sustainable development policies and systems to ensure the implementation of CSR policies.
The Company follows AA1000 SES:2015 - "Stakeholder Engagement Standard" and identifies stakeholders on five main aspects including: dependency, responsibility, tension, influence, and diverse perspective using a 5-point scoring scale. Results are discussed among members of the Corporate Social Responsibility Committee, and the types of stakeholders that the Company considers to be the most influential and relevant to its operations are: government agencies, shareholders and investors, employees, customers, suppliers/contractors, community, media, and academic institutions. Using a variety of communication channels, the Company listens to stakeholders' voices and gathers issues that are of concern to them, and responds to their expectations accordingly.
The Company follows AA1000 SES:2015 - "Stakeholder Engagement Standard" and identifies stakeholders on five main aspects including: dependency, responsibility, tension, influence, and diverse perspective using a 5-point scoring scale. Results are discussed among members of the Corporate Social Responsibility Committee, and the types of stakeholders that the Company considers to be the most influential and relevant to its operations are: government agencies, shareholders and investors, employees, customers, suppliers/contractors, community, media, and academic institutions. Using a variety of communication channels, the Company listens to stakeholders' voices and gathers issues that are of concern to them, and responds to their expectations accordingly.
| Stakeholder Category | Stakeholder Group | Important Concerned Issues | Response Method/Frequency | Communication Channels |
|---|---|---|---|---|
| Employees | ▓ Indirect Employees ▓Direct Employees | ▓Labor-Management Relations ▓Employee Benefits and Rights ▓Education, Training and Advancement ▓Occupational Safety and Health ▓Employee Engagement ▓Corporate Sustainability and Vision ▓Internal Control System Implementation ▓Confidentiality ▓Remuneration and Benefits ▓Labor-Management Harmony ▓Career Development | ▓Employee Welfare Committee (quarterly) ▓Occupational Safety and Health Committee (quarterly) ▓Labor Pension Supervisory Committee (semi-annually) ▓Labor-management Meeting (quarterly) ▓Employee Health Checkup (annually) ▓Education and Training (according to the program) ▓On-site Medical Consultations (monthly) ▓Self-management Activities and Proposal System (annually). ▓Employee Engagement Meetings and Employee Interviews (as required) ▓Job Rotation (as required) | ▓Contact Window: Mr. Lin, Human Resources Department TEL:(03)4788-188 Extension: 1662 |
| Suppliers | ▓ Raw Material Suppliers ▓ Outsourced Vendor | ▓ Supplier Management ▓Financial Health ▓ Ethical Corporate Management ▓Risk Management ▓Operational Performance ▓Environmental Protection and Waste Reduction ▓Green Products ▓Conflict Metals ▓Supplier Environmental and Hazardous Materials Management | ▓Filling-in of Supplier Information ▓Procurement Contracts ▓Supplier Quality Review Meeting (irregularly) ▓Supplier Visits (irregularly) ▓Supplier Audit (annually) ▓Supplier Evaluation (monthly) ▓Promotion of Green Procurement | ▓Contact Window: Planning Department: Ms. Lin TEL: (03)4788-188 Extension: 1710 Complaint/suggestion mailbox: atec.suggest@atec-group.com |
| Shareholder/ Investment Agencies | ▓ General Shareholders ▓Corporate Shareholders ▓Assessment Organizations ▓Financial and Insurance Institutions | ▓Operational Performance ▓ Ethical Corporate Management ▓Business Sustainability ▓Transparent Information Disclosure | ▓Convening of Annual General Shareholders' Meetings (annually) ▓Corporate Governance Evaluation (annually) ▓Update on MOPs and the Company's official website (irregularly) ▓Respond to shareholders' questions by phone or letter (irregularly) | ▓Contact Window: Spokesperson: Hsu, Hsi-Kai TEL：(03)4788-188 Extension: 1111 |
| Customers | ▓Existing Customers ▓Prospective Customers | ▓Provide products and services that meet market trends and customer needs. ▓Green & Hazardous Material Free Product Management ▓Professional Technical Support and Services ▓Customer Service & Supplier Management ▓Business Integrity & Ethics ▓Risk Management ▓Non-Disclosure Agreements ▓Product Quality ▓Service Quality | ▓Business Meetings (irregularly) ▓Research and Marketing Meetings (monthly) ▓Regular Customer Visits (3~4 days per week) ▓Customer Satisfaction Survey (twice a year) ▓Customer Complaint Management System (irregularly) ▓Customer Audit Management (irregularly) ▓ Senior Executives / Sales Staff Interviews and Meetings (irregularly) ▓Website Product Introduction and Service (ad hoc) ▓Product Presentation Meetings (irregularly) | ▓Contact Window: Marketing Department Mr. Lin TEL: (03)4788-188 Extension: 1201 Complaint/suggestion mailbox: atec.suggest@atec-group.com |
| Government Agencies | ▓ National Taxation Bureau ▓ Ministry of Economic Affairs | ▓Transparency ▓Economic Performance | ▓Official Correspondence (as required by law) ▓Regulatory Information Sessions (as required) ▓Symposiums or Seminars (as required) | ▓Contact Window: Accounting Department Ms. Cheng TEL: (03)4788-188 Extension: 1600 |
| ▓Competent Securities Authorities | ▓Corporate Governance ▓ Legal Compliance | ▓ Official Correspondence and Material Information (as required) ▓Regulatory Information Sessions (as required) ▓Symposiums or Seminars (as required) | ▓Contact Window: Chairman's Office Ms. Wang TEL: (03)4788-188 Extension: 1120 | |
| ▓Occupational Safety and Health Administration ▓Environmental Protection Administration/ Environmental Protection Bureau | ▓Waste Management ▓Water Conservation ▓ Legal Compliance ▓Carbon Emissions Reduction ▓Occupational Safety and Health | ▓ Policy Advocacy Meeting by Competent Authorities (irregularly) ▓Telephone consultation (irregularly) ▓ Official or Written Correspondence (irregularly) | ▓Contact Window: General Affairs Department: Ms. Chang TEL: (03)4788-188Extension: 1610 | |
| ▓ Greenhouse Gas | ▓Contact Window: Chairman's Office Ms. Wang TEL: (03)4788-188 Extension: 1120 | |||
| ▓ Labor Competent Authorities | ▓Labor-Management Relations ▓ Legal Compliance | ▓ Policy Advocacy Meeting by Competent Authorities (irregularly) ▓Telephone consultation (irregularly) ▓ Official or Written Correspondence (irregularly) | ▓Contact Window: Human Resources Department Mr. Lin TEL: (03)4788-188 Extension: 1662 | |
| Non-Profit Organizations | ▓ Culture/Arts and Culture/ Academic Groups | ▓ Cultural Development ▓ Arts and Cultural Activities ▓ Industry-Academia Cooperation Projects ▓ Supporting Academic Development | ▓ Information concerning welfare activities disclosed on the Company’s website (irregularly) | ▓Contact Window: Chairman's Office Ms. Wang TEL: (03)4788-188 Extension: 1120 |